Refund policy

Satisfaction Guarantee

At MOM GLOWS, we want every mama and baby to love their purchase. If you're not completely satisfied, we're here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible:

Items must be unused, unwashed, and in original packaging
Items must include all original tags and accessories
Proof of purchase (order confirmation) is required

Non-Returnable Items

For health, safety, and hygiene reasons, the following cannot be returned:

Opened skincare, lotions, or personal care products
Used nursing pads, breast pumps, or feeding accessories
Worn clothing or undergarments
Personalized or custom items
Sale/clearance items (final sale)

Exchanges

We offer free exchanges within 30 days for:

Wrong size or color received
Defective or damaged items

To start an exchange, email us at [your email] with your order number and photos of the item.

Refunds

Once your return is received and inspected, we will notify you by email. If approved:

Refund will be processed to your original payment method within 5–10 business days
Original shipping costs are non-refundable
Return shipping costs are the customer's responsibility unless the item is defective

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will send a free replacement or full refund at no cost to you.